Refund Policy
Refund policy: stories and the Archive Pass are digital and delivered at once, so sales are final. If a purchase will not open, we fix it or refund it.
The short version
A full story and the Archive Pass are digital goods, delivered the moment the payment goes through. Because of that, all sales are final: a purchase that opens is not refunded. If your purchase will not open and we cannot fix it, we refund it in full.
Try before you pay
The first chapter of every story is free, and so are the cold cases, the daily Real or Fake round and all the fact-checked files. Read the free chapter first; it is the best way to know whether you want the rest.
When we do refund
We refund a purchase when the paid chapters will not load on your device and we cannot solve it, when you were charged twice for the same thing, or when you were charged and no unlock code reached you and we cannot issue one.
How to ask
Write to contact@realorlegend.com from the email address you paid with and say what happened. We aim to answer within a few days. Refunds go back to the original payment method through Stripe and usually arrive within five to ten working days, depending on your bank.
Gifts
A gift follows the same rule. If a gift code has not been used and the person you gave it to cannot open it, write to us and we will sort it out.
Subscriptions
There are none. Nothing on Real or Legend renews, so there is nothing to cancel.
Your legal rights
Nothing here limits rights that the law where you live gives you and that cannot be waived.
Last updated: 10 October 2026.